Privacy policy

At SocialMediaHelp, your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have. By using our website and services, you agree to the practices described here.

1. Information we collect

Information you give us

When you fill in our request form or contact us, we collect the details you share. typically the platform you need help with, your username or handle, the service you are interested in, your preferred contact details, and anything you tell us about your situation.

Information we collect automatically

When you visit our website we may collect basic technical information such as your device and browser type, approximate location, and how you use the site, through cookies and similar technologies.

2. How we use your information

• To respond to your request and review your case.
• To provide and deliver the service you ask us for.
• To communicate with you about your case and our services.
• To operate, maintain, secure and improve our website.
• To prevent fraud, abuse and misuse of our services.

We process your information because you have asked us to help you, to carry out the service you engage us for, and for our legitimate interest in running and protecting our service. Where the law requires it, we rely on your consent, which you can withdraw at any time.

3. How we share your information

We do not sell your personal data. We only share it where it is needed to provide our service: with trusted providers who help us operate — currently our hosting and security provider (Cloudflare), our messaging provider (Telegram), and our email providers (Resend and Zoho), along with any analytics or payment tools we use — and through the relevant platform's official channels as required to carry out the service you requested. We may also disclose information where we are legally required to.

4. How long we keep it

We keep your information only as long as we need it to provide our service and for legitimate business and legal purposes. After that, we delete or anonymise it.

5. Security & confidentiality

We treat every case confidentially and take reasonable measures to protect your information. No method of transmission or storage is completely secure, but we work hard to keep your data safe.

6. Your rights

You can ask us to access, correct, delete, or restrict your information, request a copy of it, object to how we use it, or withdraw your consent at any time. To make a request, just contact us through the options on our website. You also have the right to complain to the relevant data protection authority.

7. Cookies

We may use cookies and similar technologies to make the site work and to understand how it is used. You can control or disable cookies through your browser settings.

8. Children

Our services are not directed to children, and we do not knowingly collect their information.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

10. Who we are & how to contact us

This website and service are operated by SocialMediaHelp, who is the controller of the personal data described in this policy.

If you have any questions about this policy or your information, or to exercise any of your rights, email us at [email protected] or reach out through the contact options on our website.