Terms of service

These terms govern your use of the SocialMediaHelp website and services. By using our website or engaging our services, you agree to these terms. Please read them carefully.

1. What we do

We help people recover, reinstate, claim, swap and verify social media accounts. We work only through each platform's own official channels and processes.

Our service is to deliver the agreed outcome and hand the account back to you. Once you have the account, you are responsible for it, including its security, login details and content. We are not responsible for anything that happens to the account after we deliver it to you, including any future suspension, ban or loss.

2. Your responsibilities

• You confirm that you are the rightful owner of, or are authorised to act for, the account you ask us to help with.
• You provide accurate and complete information about your case.
• You use our services lawfully and for legitimate purposes only.
• You are of legal age to enter into an agreement.

3. How it works

Our website lets you request a free, no-obligation assessment. If we take on your case, the scope and price are agreed with you before any work begins. Submitting a request does not create a binding agreement on its own.

4. Pricing & payment

Every case is different, so we quote each one individually after reviewing it. You only pay once you have agreed the price, and there is no obligation to proceed.

If you prefer to use a highly trusted middleman or escrow for the transaction, that is fine with us. Any middleman or escrow fees are covered on your side and depend on the deal.

5. Money-back guarantee

If we take on your case and do not deliver the outcome we agreed, you do not pay. every engagement is backed by our money-back guarantee, on the terms agreed for your case.

6. No guaranteed outcome or timeline

Because we work through each platform's official channels, we cannot control their decisions or how long they take, and we never promise results faster than a platform's own process allows. We are always honest up front about what is realistic before you commit.

7. What we will not do

We never hack accounts, use phishing, ask for passwords we do not need, file false or fraudulent reports, use bots, or claim any influence over platform staff that we do not have. Everything we do is through legitimate, official means.

8. Acceptable use

You may not use our services to gain access to accounts you do not own or are not authorised to manage, or for any unlawful, deceptive or harmful purpose. We may decline or stop any case at our discretion, including where we cannot verify rightful ownership.

9. No affiliation

We are an independent service acting solely on your behalf. We are not affiliated with, endorsed by, or sponsored by any of the social media platforms referred to on our website. All platform names, logos and trademarks belong to their respective owners.

10. Confidentiality

We keep your case and your information strictly confidential, from first message through to delivery and afterwards, and we never disclose it without your permission. If you would like us to sign a non-disclosure agreement (NDA), we are happy to.

11. Intellectual property

The content on this website is owned by us and may not be copied or reused without our permission.

12. Disclaimer

Our website and services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.

13. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim relating to our services is limited to the amount you paid us for the service in question. We are not liable for any indirect, incidental or consequential losses.

14. Indemnification

You agree to hold us harmless from any claims or losses arising out of your misuse of our services or from your not being authorised for the account in question.

15. Governing law & disputes

These terms are governed by the laws applicable to SocialMediaHelp's operations, and any dispute relating to them or to our services will be handled by the competent courts, without regard to conflict-of-law rules.

16. Changes to these terms

We may update these terms from time to time. The latest version will always be available on this page, and continued use of our services means you accept the updated terms.

17. Contact us

If you have any questions about these terms, email us at [email protected] or reach out through the contact options on our website.